SPPT C8 - Chapter8 NegativeMessages LearningObjective1

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Chapter 8 Negative Messages
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Learning Objective 1 Describe the nature of negative  messages.
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Negative Messages Likely to be viewed as unpleasant,  disappointing or unfavorable by  the receiver A challenge to compose An opportunity to resolve a  business problem
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Learning Objective 2 Explain the reasons to choose the  indirect plan or the direct plan for  negative messages.
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Indirect versus Direct Plan Indirect Plan Receiver expects  positive response. The message may be  upsetting or  disappointing to the  receiver. The receiver prefers  indirect communication. Direct Plan The message is routine  and negative but not  upsetting to the receiver. You wish to emphasize  the negative information.  The receiver already  knows or expects the  negative news. The receiver prefers the  direct style.
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Learning Objective 3 Describe the five specific  guidelines for appropriate use of  the indirect plan.
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SPPT C8 - Chapter8 NegativeMessages LearningObjective1

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