SPPT Chapter 13 - Learning Objective 4 Describe techniques...

Info icon This preview shows pages 1–13. Sign up to view the full content.

View Full Document Right Arrow Icon
Chapter 13 Interpersonal  Communication and  Teamwork
Image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Learning Objective 1 Identify the components of  interpersonal communication and  soft skills.
Image of page 2
Interpersonal Communication  Components Verbal and nonverbal interactions Soft skills—personal qualities Communication climate Style of writing, speaking, and  behaving
Image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Learning Objective 2 Develop skills for building positive  relationships.
Image of page 4
Building Positive Relationships Conversations Social business interactions Relationship repair skills
Image of page 5

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Learning Objective 3 Give feedback effectively and  receive it appropriately.
Image of page 6
Feedback Positive Feedback Is specific Give as closely to  the event as  possible Is sometimes  overlooked Fosters more of the  appreciated action Constructive Feedback Is not criticism Helps people  understand where they  are in relation to  expectations Should be delivered  without fear of  negative response Should be accepted  with an open mind
Image of page 7

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Image of page 8
Image of page 9

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Image of page 10
Image of page 11

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Image of page 12
Image of page 13
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: Learning Objective 4 Describe techniques for resolving conflicts. Conflict Handling Techniques • Act promptly. • Schedule a meeting. • Use active listening. • Communicate honestly. • Focus on the problem, not the person. • Brainstorm solutions. • Formalize the solution. • Implement the solution and set a date for follow-up. Learning Objective 5 Develop the skills associated with leading and participating in teams. Team Skills • Flexibility and adaptability • Commitment to team’s goal • Energy • Focus • Persistence Learning Objective 6 Describe the features of and process used by a writing team. Writing Teams • Features – Complementary skills of team members – Effective group dynamics – Loyalty to team and purpose – Agreement of and adherence to schedule • Team writing process – Plan – Draft – Finalize...
View Full Document

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern