SPPT Chapter 13 - Learning Objective 4 Describe techniques...

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Chapter 13 Interpersonal  Communication and  Teamwork
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Learning Objective 1 Identify the components of  interpersonal communication and  soft skills.
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Interpersonal Communication  Components Verbal and nonverbal interactions Soft skills—personal qualities Communication climate Style of writing, speaking, and  behaving
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Learning Objective 2 Develop skills for building positive  relationships.
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Building Positive Relationships Conversations Social business interactions Relationship repair skills
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Learning Objective 3 Give feedback effectively and  receive it appropriately.
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Feedback Positive Feedback Is specific Give as closely to  the event as  possible Is sometimes  overlooked Fosters more of the  appreciated action Constructive Feedback Is not criticism Helps people  understand where they  are in relation to  expectations Should be delivered  without fear of  negative response Should be accepted  with an open mind
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Unformatted text preview: Learning Objective 4 Describe techniques for resolving conflicts. Conflict Handling Techniques • Act promptly. • Schedule a meeting. • Use active listening. • Communicate honestly. • Focus on the problem, not the person. • Brainstorm solutions. • Formalize the solution. • Implement the solution and set a date for follow-up. Learning Objective 5 Develop the skills associated with leading and participating in teams. Team Skills • Flexibility and adaptability • Commitment to team’s goal • Energy • Focus • Persistence Learning Objective 6 Describe the features of and process used by a writing team. Writing Teams • Features – Complementary skills of team members – Effective group dynamics – Loyalty to team and purpose – Agreement of and adherence to schedule • Team writing process – Plan – Draft – Finalize...
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This note was uploaded on 09/14/2010 for the course BUSINESS BC taught by Professor Trang during the Spring '10 term at St. Louis CC.

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SPPT Chapter 13 - Learning Objective 4 Describe techniques...

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