ch19 - Cost Accounting, 13e (Horngren et al.) Chapter 19 1...

Info iconThis preview shows pages 1–66. Sign up to view the full content.

View Full Document Right Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: Cost Accounting, 13e (Horngren et al.) Chapter 19 1 Balanced Scorecard: Quality, Time, and the Theory of Constraints 1) Shortenin g delivery times is a minor part of the quality improvement process. Answer: FALSE Explanation: Shortening delivery times is a major part of the quality improvement process. Diff: 2 Terms: quality Objective: 1 AACSB: Analytical skills 2) ISO 9000 developed by the International Organization for Standardization is a set of five international standards for quality management adopted by more than 85 countries. Answer: TRUE Diff: 2 Terms: quality Objective: 1 AACSB: Multiculturalism and diversity 3) Quality of design measures how closely the characteristics of products or services meet the needs and wants of customers. Answer: TRUE Diff: 2 Terms: design quality Objective: 1 AACSB: Ethical reasoning 4) Conforma nce quality is the performance of a product or service relative to its design and product specifications. Answer: TRUE Diff: 2 Terms: conformance quality Objective: 1 AACSB: Analytical skills 5) In the banking industry, depositing a customer's check into the wrong bank account is an example of quality of design failure. Answer: FALSE Explanation: This is an example of conformance quality failure. Diff: 2 Terms: conformance quality Objective: 1 AACSB: Communication 6) Costs of quality (COQ) reports usually do not consider opportunity costs. Answer: TRUE Diff: 2 Terms: costs of quality (COQ) Objective: 1 AACSB: Analytical skills 7) Design quality refers to the performance of a product or service relative to its design and product specification. Answer: FALSE Explanation: Conformance quality refers to the performance of a product or service relative to its design and product specification. Diff: 2 Terms: design quality, conformance quality Objective: 1 AACSB: Analytical skills 8) Costs of Quality (COQ) are classified into four categories: prevention costs, appraisal costs, inspection costs, and warranty costs. Answer: FALSE Explanation: Costs of Quality (COQ) are classified into four categories: prevention costs, appraisal costs, internal failure costs, and external failure costs. Diff: 2 Terms: costs of quality (COQ) Objective: 1 AACSB: Analytical skills 9) The costs relating to product testing are classified as prevention costs. Answer: FALSE Explanation: The costs relating to product testing are classified as appraisal costs. Diff: 2 Terms: prevention, appraisal, internal failure, and external failure costs Objective: 1 AACSB: Analytical skills 10) The costs relating to new materials testing are classified as appraisal costs. Answer: FALSE Explanation: The costs relating to product testing are classified as prevention costs. Diff: 2 Terms: prevention, appraisal, internal failure, and external failure costs Objective: 1 AACSB: Analytical skills 11) When...
View Full Document

This note was uploaded on 09/18/2010 for the course ACCT 424 taught by Professor All during the Spring '10 term at DeVry Long Beach.

Page1 / 983

ch19 - Cost Accounting, 13e (Horngren et al.) Chapter 19 1...

This preview shows document pages 1 - 66. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online