Exam I Study Guide - BADMExam1StudyGuideandTerms...

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BADM Exam 1 Study Guide and Terms FOUNDATIONS OF BEHAVIOR   Attitudes :  reflect evaluations of objects, people, or events (believe, feel, intend) Cognitive :  beliefs, opinions, knowledge held by a person Affective :  emotions or feelings (attitude) Behavioral :  intend to behave in a certain way toward someone or something Job Related Attitudes and Behaviors Job Satisfaction :  employees attitude towards job Job Involvement :  employee identifies with job (degree of active participation, job  performance       important for self worth Organizational commitment :  loyalty, identification with organization Organizational Citizen Behavior (OCB):   discretionary behavior not part of job  requirements Cognitive Dissonance Theory :  Differences and incompatibilities between attitudes/behaviors *Attitudes follow consistency because inconsistency is uncomfortable *Dissonance reconciled by changing attitudes or behaviors or by rationalizing Dissonance reduction factors : 1.  importance of issue 2.  influence 3.  No rewards Personality :  psychological traits that describe a person Myers Briggs Type Identification :  16 personality types based on 4 dimensions, used  to highlight  differences in work styles Big Five :   1. Extroversion 2.  Agreeableness 3.  Conscientiousness 4.  Emotional Stability 5.  Openness to experience Emotional Intelligence:   Non-cognitive skills, help with success and cope with demands and  pressure
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Self   awareness :  aware of feelings Self   Management :  manage emotions and impulses Self   Motivation :   persistence in the face of setbacks and failures Empathy :  Awareness of others feelings Social   Skills :  Handling others feelings and emotions *IE related to performance at all organizational levels *IE especially important in social interaction jobs (sales, etc) **IE can be developed, IQ cannot  Locus   of   Control :  Internal (high) vs. External (low) or the degree that someone belives they  determine  their own fate Machiavellianism :  ends justify all means Self   Esteem :  like or dislike of oneself Self   Monitoring :  adjust behavior to external factors, awareness of others impressions on you Risk   taking :  willingness to take chances, how long and how much info needed to make a  decision Perception :  interpretation of ones environment through sensory impressions *we don’t see reality, we interpret what we see *truth is in the eye of the beholder Perception is influenced by: Attitude Personality Experience - what weve seen before Expectations - target and situation, what were trained to see Attribution Theory:   assigning (attributing) meaning to why others act the way they do
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This note was uploaded on 09/20/2010 for the course BADM 301 taught by Professor Love during the Spring '10 term at University of Illinois, Urbana Champaign.

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Exam I Study Guide - BADMExam1StudyGuideandTerms...

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