Exam II Study Guide - BADM 310 Study Guide Exam 2 ORGANIZATIONAL STRUCTURE I*the formal framework by which job tasks are divided grouped and coordinated

BADM 310 Study Guide Exam 2 ORGANIZATIONAL STRUCTURE I *the formal framework by which job tasks are divided, grouped and coordinated Specialization : Dividing the work up (jobs and departmentalization) Coordination: Keeping everyone working in sync (horz and vert mechanisms) Job Design -separating large tasks into smaller components and then organizing those tasks into jobs *historically - simplify jobs to increase efficiency Human diseconomies arose, jobs boring, stressful, tiring, high turnover Fixing oversimplified jobs : leads to comprehensive assessments of job design on employee productivity, motivation and satisfaction Enlargement: horizontal expansion of job by increasing job scope Enrichment: vertical expansion, increase planning, evaluating responsibilities 5 Factorys of Job Characteristic Model (JCM) 1. Skill Variety – requires variety of activites, skills and talents 2. Task Identity – leads to an identifiable and important piece of work 3. Task Significance – impact on others 4. Autonomy – sustainable freedom (independence) at scheduling and performing work 5. Feedback – clear info about job performance **these factors make jobs more intrinsically motivating ACTIONS Combining Tasks increases skill variety and task identity Forming Natural Work Units increases talk id and task significance Est. Client Relationships increases skill variety, task signif. and feeback Load vertically increases autonomy Opening feedback channels increases feedback Departmentalization : basis by which jobs are grouped TYPES Functional : Groups similar jobs together (by function) Pros: high specialization, strong coordination w/in functions, high efficiency Cons: Inflexible “one size fits all,” poor coordination across depts., limited view of orgz goals ** usual suspects = poor coordination across depts. And limited view of orgz goals Product: Groups similar products (or services) together Pros: specialize in product/services, more focus, expertise and responsiveness Cons: Duplication of functions, Usual suspects Customer: groups similar customers together Pros: Specializes around the customer, more focus, expertise and responsiveness Cons: Duplication of functions and usual suspects Regional (Geographical): groups similar places together Pros: Specialize in region, more focus, exp, and respons., Lower travel/transportation costs Local presence Cons: Dupication of functions, usu suspects

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In General…..Alternatives to functional departmentalization PROS: focus, expertise, responsiveness: each specializes around a specific source of complexity in the environment (ie products, customers, places) CONS: Resource duplication, lower functional specialization **people in general tend to identify with departmental rather than organizational goals Choosing a TYPE of Departmentalization -Can we choose functional? **first choice to look at since functional doesn’t duplicate resources -In complex environments (products, customers, regional), functional looses effectiveness Efficiency vs. Effectiveness Efficiency : the “means”