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MT140-10 Introduction to Management

MT140-10 Introduction to Management - MT140 Unit 9...

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06/23/09 MT140 Unit 9 Assignment Sandwich Blitz, Inc. has a great problem...an increase in the number of customers! Employees have been consistently reporting that they are overwhelmed by the volume of customers and management has noticed that the number of reported errors in customer orders has increased. Jack and Jenny have decided to adopt an e-customer order system that will allow customers to input their own orders. This would address the issue of employees being overwhelmed by the increased pace of the workplace. Using the process on page 329-330 of the text, describe what the management must do to lead this change in technology to automated customer service. Address each of the steps in the change process. Student Checklist: 1. Clearly identify the problem that Jack and Jenny are faced with 2. Explain the steps that Jack and Jenny have to take to manage this new technology change Dialogue of Scenario Presented: Narrator: Sandwich Blitz, Inc. has a great problem...an increase in the number of customers! Employees have been consistently reporting that they are overwhelmed by
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