ch17 - MODULE 17 COMMUNI CATI ON Listening can be the key...

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Unformatted text preview: MODULE 17 COMMUNI CATI ON Listening can be the key to understanding What is communication and when is it effective? How can we improve communication with people at work? COMMUNI CATI ON Effective Communications MODULE GUI DE 17.1 Communication is a process of sending and receiving messages with meanings attached. Communication is effective when the receiver understands the senders message. Communication is persuasive when the receiver acts as the sender intends. Poor use of communication channels makes it hard to communicate effectively. Information filtering can bias communication between lower and higher levels. COMMUNI CATI ON Effective Communications Communication is the process of sending and receiving symbols with meanings attached. COMMUNI CATI ON Effective Communications Effective Communication occurs when the receiver fully understands the senders intended message Efficient Communications occurs at minimum costs Persuasion Presenting a message in a manner that causes others to support it Noise Anything that interferes with the communication process Communication Channel The medium used to carry a message COMMUNI CATI ON Effective Communications COMMUNI CATI ON...
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ch17 - MODULE 17 COMMUNI CATI ON Listening can be the key...

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