ch22 - MODULE23 CONFLICTANDNEGOTIATION...

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MODULE 23 CONFLICT AND NEGOTIATION “Working together isn’t always easy” What should we know about dealing with conflict? How can we negotiate successfully?
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CONFLICT AND NEGOTIATION Dealing With Conflict MODULE GUIDE 22.1 Conflicts can occur over substantive or  emotional issues.  Conflicts can be both functional and  dysfunctional.  Organizations have many sources of  potential conflict.  People use different interpersonal conflict  management styles.  Managers can use structural approaches to  deal with conflicts in organizations. 
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CONFLICT AND NEGOTIATION Dealing With Conflict Conflict a disagreement over issues of substance and/or an emotional antagonism. Substantive Conflict  disagreement over goals, resources, rewards, policies, procedures, and job assignments. Emotional Conflict  results from feelings of anger, distrust, dislike, fear, and resentment, as well as relationship problems. Functional Conflict stimulates us toward greater work efforts, more creativity in problem solving, and even to cooperate more with others. Dysfunctional Conflict Is destructive and hurts task performance
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CONFLICT AND NEGOTIATION Dealing With Conflict
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CONFLICT AND NEGOTIATION Dealing With Conflict
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CONFLICT AND NEGOTIATION Dealing With Conflict Sources of Conflict Five Conflict Management Styles   1. Avoidance or withdrawal -downplaying disagreement, withdrawing, staying neutral at all 
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This note was uploaded on 09/23/2010 for the course MGMT 3031 taught by Professor C during the Spring '09 term at UH Clear Lake.

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ch22 - MODULE23 CONFLICTANDNEGOTIATION...

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