Tutorial 2- Chapter 1 Systems Concept
Part A : Review Questions
Define business profiles, business models, and business processes.
A business profile is an overview that defines a company’s overall functions,
processes, organization, products, services, customers, suppliers, competitors,
constraints, and future direction. To understand a company’s operations,
systems analysts first develop a business profile and then create a series of
business models. A business model graphically represents business functions
that consist of business processes such as sales, accounting, and purchasing,
which perform specific tasks. A business process describes specific events,
tasks, and desired results.
Describe 5 types of Information Systems and give an example of each
Information systems include enterprise computing systems, transaction
processing systems, business support systems, knowledge management systems,
and user productivity systems.
Enterprise computing systems
support company-wide data management
requirements. Airline reservation and credit card billing systems are examples
of enterprise computing systems.
Transaction processing (TP) systems
process data generated by day-to-day
business operations. Examples of TP systems include customer billing, accounts
receivable, and warranty claim processing.
Business support systems
provide job-related information support to users at
all levels. These systems can analyze transactional data, generate information
needed to manage and control business processes, and provide information that
leads to better decision making. A tracking system that analyzes sales trends