Hotel Management - Hotel Management Management By: Steven...

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Hotel Management Management By: Steven Koesno, Kreshna Narendra, Arief Rudiyanto, Bernawan, Randy Hardja, Reyhan Algadri, Prayodia Mitradi Hotel Management - Table of Content (page 2) Concept (Page 3 -4) Vision Mission Hotel Design Job Department Strategic Management
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Hotel Management 2 Plan 1. Long term 2. Short term Organize 1. Organization structure/ design 2. Manage Human Resource, Teams, Change, Innovation Actuating/ Directing 1. Understand individual behavior 2. Communicating 3. Motivation 4. Leadership Controlling 1. Measure 2. Comparing 3. Take action
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Hotel Management 3 Concept : A Five Star hotel located between Trans Studio and their beautiful beach in Makassar. The target is the medium- up tourist and business people. The hotel is design for anti-earthquake building and international standard security. Vision: Since Makassar is developing in their tourism and economics, our vision is to be the best hotel in Makassar with a high quality of services and technology, but the price is affordable. Mission: Our mission is to satisfy every customer that will stay in our hotel with a five star service quality. We work together with Ritz-Carton service management in order to have a high quality service. Hotel Design and Room Design: Hotel Work Department: Security Bell-boy Receptionist Cleaning service Florist Food and beverage department Chef House keeping Room Service Technician and maintenance
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Hotel Management 4 Laundry Marketing Manager Public relation Financial manager Operational manager Human Resource manager Creative and development department Accountant General Manager Plan Long Term plan: Our long-term plan is to be the best hotel in Makassar and even South Sulawesi. We will try to expand our hotel not only in our resort, but we try to advertise our entertainment service. We work together with the Sulawesi Government to build Water Park located inside our resort in order to attract more tourists. The most important plan is to gain profit and able to pay debt to the bank. Short Term plan: Promoting hotel to increase the rate of customer. Satisfying the customer with the high-end service quality. Organizing –
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Hotel Management - Hotel Management Management By: Steven...

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