Hotel Management - Click to edit Master subtitle style...

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Unformatted text preview: Click to edit Master subtitle style 9/28/10 Hotel Management Management By: Steven Koesno, Khresna Narendra, Arief Rudiyanto, Bernawan, Randy Hardja, Rehan Algadri, 9/28/10 9/28/10 Hotel Concept  HOTEL GRAND KOESNO  A Five Star hotel located between Trans Studio and their beautiful beach in Makassar.  The target is the medium- up tourist and business people.  Hotel Name: 9/28/10 Vision  Since Makassar is developing in their tourism and economics, our vision is to be the best hotel in Makassar with a high quality of services and technology, but the price is affordable. 9/28/10 Mission  Our mission is to satisfy every customer that will stay in our hotel with a five star service quality. We work together with Ritz-Carton service management in order to have a high quality service. 9/28/10 Strategic Management  PLANNING 9/28/10 Planning  Long Term plan: 1. Best hotel in Makassar and even South Sulawesi 2. Expand our hotel not only in our resort, but we try to advertise our entertainment service Water Park 3. Gain profit and able to pay debt to the bank. Amount: $120 million 9/28/10 Planning  Short Term plan: 1. Increasing rate of customer. Annual goal of customer rate: 50% for the first 5 years 9/28/10 Strategic Management  ORGANIZING 9/28/10 Organizing  Organizing Structure: 1. Director/ CEO General Manager Marketing manager, financial manager, operational manager, human resource manager, and development manager office employee and field employee 2. Manage human resource recruitment selection identify and selection competent employees orientation training performance management compensation and benefits career development retain competent 9/28/10 Organizing  Organizing Structure: 3. Create a work team and managing the work team to...
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