chapter 5 notes

chapter 5 notes - Chapter5:Worldbeyondwords...

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Chapter 5: World beyond words Defining non-verbal communication  Nonverbal communication -all aspects of communication other than words Similarities between verbal and non-verbal o Nonverbal communication is symbolic  Represents other things o Rule guided We share general understandings of what many non-verbal behaviors are  appropriate in various conversations  o May be intentional or unintentional Deliberately controlled or may be unconscious or unplanned  o Reflect culture  Shaped by cultural ideas, values, customs and history  Differences between verbal and non-verbal o Tends to be perceived as more believable  More reliable in expressing true feelings  o Multichannel nonverbal may be seen, felt, heard tasted whereas verbal is only seen o Continuous  We continuously adjust our posture and facial expressions whereas  verbal starts and stops Principles of non-verbal communication 
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chapter 5 notes - Chapter5:Worldbeyondwords...

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