E-mail_presentation_for_PR_class

E-mail_presentation_for_PR_class - Personal Communication...

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Unformatted text preview: Personal Communication: Writing E-mail, Memos and Business Letters Protocol and Guidelines When You’re Trying to Act Like a Professional … There are three types of communication: Mass communication (large audience) Personal communication: e-mail formal and informal memos business letters Interpersonal : Face-to-face/speeches, where body language plays a role ... 97 percent of the role in fact. Accuracy E-mail, memos and business letters require perfect copy. Period . Errors appear careless & substandard. Errors are noticed and often are likely to be forwarded with your name. Of course, in my class, you get 5 extra points for being the first to find errors as an incentive to inspire you to read what I give you. Confidentiality E-mail , memos and business letters are neither private nor confidential. Organizational e-mail is scanned regularly. Even e-mail is a public record. Your messages can be forwarded without your knowledge or consent. Even your e-mail can be subpoenaed. You’re responsible for content, i.e., evolving case law trends suggest you can be held accountable for libelous content if your e-mail defames someone or causes harm and your charges can’t be proven in court. Same for memos, letters. Who doesn’t love a cheap date? But e-mail is like a cheap date. Fast and easy. E-mail also is: Effective, if you write it right . Efficient if you write it right. Can open doors if you write it right. Dangerous: One REALLY bad e-mail could leave you in a world of hurt ... or a lawsuit. Formal e-mails and memos E-mail or a memo can be used as formal organizational communication, such as a meeting announcement or new policy. Both can be kept as a record by others, just as in the case in other communication....
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This note was uploaded on 09/28/2010 for the course JOU 4368 taught by Professor Burleson during the Spring '10 term at Baylor.

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E-mail_presentation_for_PR_class - Personal Communication...

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