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Unformatted text preview: Night Audit Completes the days transactions Night Audit is the process Night Auditor is the person who does the process. They have to fix things if info is inaccurate Room charges are posted automatically with the press of a button Big hotels have many departments: o PMS and POS may not be interfaced Express check-out o Folio placed under your door. Agree with charges you can just leave. o Can check out on TV o Can request the bill to be sent to you Exception reports: out of the room Downtime reports: prints your core Credit reports: lists guests problems Reservation reports: rooms sold, unsold, those walked Rooms Management reports: lists of all guest, VIPs, and convention members Report to the Manager o Key issues of previous days o Room count, house count, room income o Room statistics- ADR, Rev Par, Sold, Comps. Shifts: 1-4 am 8 steps: o Posting the appropriate room and tax rates to folios of the guests currently in the hotel o Verification of an accurate room status (in the PMS) of all rooms o Posting any necessary adjustments or allowances to guest folios o Verification that all legitimate non-room charges have been posted throughout the day to the proper guest folio o Monitoring guest account balances to determine whether any are over the guests credit limit o Balancing and reconciling the front desks cash bank o Updating and backing up the electronic data maintained be the front office o Producing, duplicating, and distributing all management mandated reports, such as those related to ADR, occupancy percentage, source of business, in-house guest lists, and the like. Completed automatically Accounts Receivable Account Receivable- a customer who owes a business for services that havent been paid o The bill containing the account of a guest is a folio 2 types of customers o Transient- currently registered and in room (in house) o City Guests- People or organizations that stayed, left, and owe you money The ledger- an accounting book o Transient ledger- handled by the front desk o City ledger- goes to the accounting people Number of folios o 1 per room o 1 per guest, if room shared o 1 per many rooms, if one guest is paying...
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- Fall '07