Service Quality Oversight - SERVICEQUALITY SERVICEQUALITY...

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SERVICE QUALITY  SERVICE QUALITY  OVERSIGHT OVERSIGHT
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SERVICE QUALITY IS A  SERVICE QUALITY IS A  JOURNEY--NOT A  JOURNEY--NOT A  DESTINATION DESTINATION
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SERVICE IS WHAT YOU ARE  SERVICE IS WHAT YOU ARE  SELLING SELLING Most Competing Firms Offer Similiar  Services Prices Are Competitive Difference Is Service
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SERVICE QUALITY  SERVICE QUALITY  RELATES DIRECTLY TO  RELATES DIRECTLY TO  PROFITS PROFITS Stronger Customer Loyalty More Repeat Business Reduce Impact Of "Price Wars" Ability To Command Higher Prices Increases Market Share
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"STUMBLING BLOCKS" TO  "STUMBLING BLOCKS" TO  SERVICE QUALITY SERVICE QUALITY Habit--We've Always Done It This Way Can't Change Overnight We're A Small Town Organization It's Just A Fad Our People Give Good Service Already Service Quality Will Interfere With  Efficiency
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10 DEADLY SINS  10 DEADLY SINS 
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