Unformatted text preview: lace greater importance on how something is said
(body language and tone of voice) than on the words
____ 14. The avoidance of public embarrassment (loss of face)
is of central concern to which of the following cultures?
b. Mainstream American
____ 15. True or false: One of the few universals in etiquette
is that everyone likes to be complimented in front of
____ 16. In a customer-service situation, when communicating to a decision maker through a child who is
functioning as interpreter, it is best to:
a. Look at the child as you speak so that he or she
will be certain to understand you.
b. Look at the decision maker.
c. Look back and forth between the two. 130 Individual Behaviour ____ 17. Which of the following statements is (are) true?
a. Most Asian workers like it when the boss rolls up
his or her sleeves to work beside employees.
b. Taking independent initiative on tasks is valued in
most workplaces throughout the world.
c. Many immigrant workers are reluctant to complain to the boss as they feel it is a sign of disrespect.
d. Asians are quick to praise superiors to their face
in an attempt to show respect. Part Two
from one of the best schools of journalism in the United States
had just been hired by her network at a starting salary of
$80,000. Further, two other reporters who worked with Joan
and had similar track records had just received job offers from
American networks and were being offered $150,000 plus
$10,000 for every award won for their reporting.
1. According to equity theory, how will these incidents influence Joan’s job satisfaction and behaviour?
2. What should Joan do in response to her situation? What
should her organization do? ____ 18. True or false: The “V” sign for victory is a universal
gesture of good will and triumph.
____ 19. Which of the following statements is (are) true?
a. It is inappropriate to touch Asians on the hand.
b. Middle-Eastern men stand very close as a means
of dominating the conversation.
c. Mexican men will hold another man’s lapel during
a conversation as a sign of good communication.
____ 20. Building relationships slowly when doing business
with Hispanics is:
a. A bad idea; if you do not move things along, they
will go elsewhere
b. A bad idea; they will expect native-born professionals to move quickly, so will be disoriented if
you do not
c. A good idea; it may take longer, but the trust you
build will be well worth the effort Scoring and Interpretation
Below are the correct answers to each of the 20 questions in
the Cultural Diversity Quiz. To score your quiz, simply add up
the number of correct answers. If your score is above 15, you
are quite knowledgeable about cultural diversity. If your score
is below 15, you need to improve your knowledge of cultural
1. a 2. False 3. A 4. False 5. b 6. False 7. a 8. d 9. False 10. c
11. a 12. a, b, and c 13. True 14. a, c, and d 15. False 16. b
17. c 18. False 19. c 20. c
Source: Thiederman, Sondra B. (1991). Profiting in America’s multicultural workplace: How to do business across cultural lines,
pp. 245–247. Reprinted with permission of Lexington Books, an
imprint of the Rowman & Littlefield Publishing Group. Case Incident
How Much Do You Get Paid?
Joan had been working as a reporter for a large television network for seven years. She was an experienced and hardworking reporter who had won many awards over the years
for her outstanding work. The work was exciting and challenging, and at $75,000 a year plus benefits she felt well paid
and satisfied. Then she found out that two recent graduates Case Study
Michael Simpson is one of the most outstanding managers in
the management consulting division of Avery McNeil and Co.
(Avery McNeil is primarily an accounting firm, that has two
divisions besides accounting: tax and management consulting.) A highly qualified individual with a deep sense of
responsibility, Simpson had obtained his M.B.A. two years
ago from one of the leading northeastern schools. Before graduating from business school, Simpson had interviewed a
number of consulting firms and decided that the consulting
division of Avery McNeil offered the greatest potential for
Simpson had recently been promoted to manager, making
him the youngest individual at this level in the consulting
group. Two years with the firm was an exceptionally short
period of time in which to achieve this promotion. Although
the promotions had been announced, Simpson had not yet
been informed of his new salary. Despite the fact that his
career had progressed well, he was concerned that his salary
would be somewhat lower than the current market value that
a headhunter had recently quoted him.
Simpson’s wife, Diane, soon would be receiving her M.B.A.
One night over dinner, Simpson was amazed to hear the
salaries being offered to new M.B.A.s. Simpson commented to
Diane, “I certainly hope I get a substantial raise this time. I
mean, it just wouldn’t be fair to be making the same amount
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This note was uploaded on 10/01/2010 for the course FGT mba12ehtp taught by Professor Angwi during the Spring '10 term at Télécom Paris.
- Spring '10