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Unformatted text preview: ho are less satisfied.
5. Use equity theory to explain why a dentist who
earns $100,000 a year might be more dissatisfied
with her job than a factory worker who earns
6. Mexico has a fairly high power distance culture,
while the United States and Canada have lower
power distance cultures. Discuss how effective
management techniques might vary between
Mexico and its neighbours to the north.
7. Describe some job aspects that might contribute to
job satisfaction for a person in a more collective
culture. Do the same for a person in a more individualistic culture.
8. Give an example of an employee who is experiencing distributive fairness but not procedural fairness. Give an example of an employee who is
experiencing procedural fairness but not distributive fairness. Integrative Discussion Questions
1. What role do perceptions play in the determination
of job satisfaction? Refer to the components of perception in Chapter 3 and describe how perception
plays a role in the determination of job satisfaction
according to discrepancy theory, equity theory, and
dispositions. How can perceptions be changed in
order to increase job satisfaction?
2. Does personality influence values and job attitudes?
Discuss how the “Big Five” personality dimensions,
locus of control, self-monitoring, self-esteem, and
positive and negative affectivity might influence
occupational choice, job satisfaction, and organizational commitment (affective, continuance, and
normative). If personality influences job satisfaction and organizational commitment, how can
organizations foster high levels of these attitudes? Experiential Exercise
Cultural Diversity Quiz
This quiz will give you an idea of how much you already
know about cultural diversity. In some cases, there is more
than one correct response to each question. Chapter 4 Values, Attitudes, and Work Behaviour _____ 1. On average, how long do native-born Americans
maintain eye contact?
a. 1 second
b. 15 seconds
c. 30 seconds
_____ 2. True or false: One of the few universal ways to motivate workers, regardless of cultural background, is
through the prospect of a promotion.
_____ 3. Learning to speak a few words of the language of
immigrant clients, customers, and workers is:
a. Generally a good idea as the effort communicates
respect for the other person
b. Generally not a good idea because they might feel
c. Generally not a good idea because they might be
offended if a mistake is made in vocabulary or
_____ 4. True or false: North American culture has no unique
characteristics; it is composed only of individual features brought from other countries.
_____ 5. When communicating across language barriers,
using the written word:
a. Should be avoided; it can insult the immigrant or
international visitor’s intelligence
b. Can be helpful; it is usually easier to read English
than to hear it
c. Can be confusing; it is usually easier to hear
English than to read it
_____ 6. True or false: Behaving formally around immigrant
colleagues, clients, and workers—that is, using last
names, observing strict rules of etiquette—is generally not a good idea as it gives the impression of
coldness and superiority.
_____ 7. In times of crisis, the immigrant’s ability to speak
a. Diminishes because of stress
b. Stays the same
c. Improves because of the necessity of coping with
d. Completely disappears
_____ 8. The number of languages spoken in the United States
_____ 9. True or false: Immigrant families in the United States
largely make decisions as individuals and have generally abandoned the practice of making decisions as
a group. 129 ____ 10. When you have difficulty understanding someone
with a foreign accent:
a. It probably means that he or she cannot understand you either.
b. It probably means that he or she is recently
arrived in your country.
c. It is helpful if you listen to all that he or she has
to say before interrupting, as the meaning might
become clear in the context of the conversation.
d. It is helpful for you to try to guess what the
speaker is saying and to speak for him or her so
as to minimize the risk of embarrassment.
____ 11. When an Asian client begins to give you vague
answers before closing a deal, saying things like “It
will take time to decide,” or “We’ll see,” the best thing
to do is:
a. Back off a bit, he or she may be trying to say “no”
without offending you.
b. Supply more information and data about your
service or product, especially in writing.
c. Push for a “close.” His or her vagueness is probably a manipulative tactic.
d. State clearly and strongly that you are dissatisfied
with his or her reaction so as to avoid any misunderstanding.
____ 12. Apparent rudeness and abruptness in immigrants is
often due to:
a. Lack of facility with the English language
b. A difference in cultural style
c. Differing tone of voice
____ 13. True or false: Many immigrant and ethnic cultures
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This note was uploaded on 10/01/2010 for the course FGT mba12ehtp taught by Professor Angwi during the Spring '10 term at Télécom Paris.
- Spring '10