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Unformatted text preview: an Resources Division News, 17–18; Newman, R. J. (1993, November 1). Job reviews go full circle. U.S. News & World Report; Prince, J. B. (1994, January). Performance appraisal and reward practices for total quality organizations. Quality Management Journal, 36–46. Walker, A.G., and Smither, J.W. (1999). A five-year study of upward feedback: What managers do with their results matters. Personal Psychology, 52, 393–423. For a good description of how to develop and use organizational surveys, see Kraut, A. I. (Ed.). (1996) Organizational surveys. San Francisco: Jossey-Bass; Edwards, J. E., Thomas, M. D., Rosenfeld, P., & Booth-Kewley, S. (1996). How to conduct organizational surveys: A step-by-step guide. Thousand Oaks, CA: Sage. Wintrob, S. (2003, May 20). Awards can bring rewards. Financial Post, pp. BE1, BE6. Lublin, J. S. (1997, June 18). Dear Boss: I’d rather not tell you my name, but... Wall Street Journal, pp. B1, B15. Taft, W. F. (1985). Bulletin boards, exhibits, hotlines...
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