Academy of management journal 34 555590 tushman m l

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Unformatted text preview: Institute of Technology Center for Advanced Engineering Study; Juran J. References 39. 40. 41. 42. 43. 44. 45. 46. 47. 48. 49. 50. 51. 52. 53. 54. M. (1992). Juran on quality by design. New York: Free Press. Kinlaw, D. C. (1992). Continuous improvement and measurement for total quality: A team-based approach. San Diego: Pfeiffer. Berry, L. L., Parasuraman, A., & Zeithaml, V. A. (1994, May). Improving service quality in America: Lessons learned. Academy of Management Executive, 32–45. Kinlaw, 1992; Bounds, G., Yorks, L., Adams, M., & Ranney, G. (1994). Beyond total quality management: Toward the emerging paradigm. New York: McGraw-Hill. Reeves, C. A., & Bednar, D. A. (1994). Defining quality: Alternatives and implications. Academy of Management Review, 19, 419–445. Krishnan et al., 1993. Greengard, S. (1993, December). Reengineering: Out of the rubble. Personnel Journal, 48B–48O; Hammer, M., & Champy, J. (1993). Reengineering the corporation: A manifesto for busines...
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