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Friedman m rosenman r 1974 type a behavior and your

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Unformatted text preview: (2002, December 5). Ex-Canadian attendants miss bonuses. (Flight attendant quote). Montreal Gazette, p. B1; Viera, P. (2003, June 2). Air Canada gets pilots on board: Last tentative deal saves airline from collapse. National Post, p. A1. Kolb, D. M., & Bartunek, J. M. (Eds.) (1992). Hidden conflict in organizations: Uncovering behind-the-scenes disputes. Newbury Park, CA: Sage. This section relies partly on Walton, R. E., & Dutton, J. M. (1969). The management of interdepartmental conflict: A model and review. Administrative Science Quarterly, 14, 73-84. Ashforth, B. E., & Mael, F. (1989). Social identity theory and the organization. Academy of Management Review, 14, 20-39; Kramer, R. M. (1991). Intergroup relations and organizational dilemmas: The role of categorization processes. Research in Organizational Behavior, 13, 191-228; Messick, D. M., & Mackie, D. M. (1989). Intergroup relations. Annual Review of Psychology, 40, 45-81. Johns, G. (1994). Absenteeism estimates by employees and managers: Divergent perspectives and self-serving...
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