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Unformatted text preview: The
new golden rule of business. Fortune,
Tjosvold, D., Dann, V., & Wong, C.
(1992). Managing conflict between
departments to serve customers.
Human Relations, 45, 1035-1054.
Neale, M. A., & Bazerman, M. H.
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Walton, R. E., & McKerzie, R. B.
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negotiations (2nd ed.). Ithaca, NY: ILR
What follows draws on Pruitt, D. G.
(1981). Negotiation behavior. New
York: Academic Press.
Wall, J. A., Jr., & Blum, M. (1991).
Negotiations. Journal of Management,
Wall & Blum, 1991.
Stuhlmacher, A. F., and Walters, A. E.
(1999). Gender differences in negotiation outcome: A meta-analysis.
Personnel Psychology, 52, 653-677.
Bazerman, M. H. (1990). Judgment in
managerial decision making (2nd ed.).
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