ENPC MBA Lecture Slides 2010 Day 5

ENPC MBA Lecture Slides 2010 Day 5 - ENPC School of...

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ENPC School of International Management Maroc 12 MBA Logistics and Supply Chain Management Friday 9 April 2010 Professor David Grant d.grant@hull.ac.uk / +44 1482 347542
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2 Agenda - Day 5 Information technology E-business and e-commerce Home delivery of goods to consumers Current issues in retail logistics On-shelf availability (OSA) and out-of- stocks (OOS) Examples of recent research
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3 Information technology (IT) applications Automate Repetitive Transactions Order/Payment Create Operative Planning Systems Route Scheduling (CRVS) Achieve greater level of Systems Control Load and Item Tracking (RFID) Support Strategic Decision Making Warehouse Automation/Performance Monitoring
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4 Functional Control Partial Integration Full Integration (company) Supply Chain Integration Supplier Supplier Manufacturer Manufacturer Customer Customer Physical Distribution Materials Management Logistics Management Supply Chain Management ‘Bespoke’ or custom software MRP, DRP ERP, (APS) APS, EDI, E-Commerce Where does IT fit in the supply chain?
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5 E-business and e-commerce Electronic Business is the use of electronic information technologies to conduct business transactions among buyers, sellers and other trading partners to improve customer service, reducing costs and open new channels to help drive shareholder value. (A B2B concept. ..) Electronic Commerce is defined as the marketing, selling, and buying of products and services on the Internet. (A B2C concept. ..)
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6 E-business, e-commerce and the supply chain Order handling and Demand forecasting Information flow Materials flow Supplier Supplier Supplier Customer Customer Customer Raw- materials Finished goods Warehousing, marketing, sales and distribution. Production Inbound logistics Requirement planning and purchasing Purch a-sing Ware- housing Transport Production Management Finance Sale and Marketing B2C B2B
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7 Benefits from e-business implementation Maximised revenues: - targeted and cost effective marketing - increased up-sell and cross-sell opportunities - accelerated time-to-market for multienterprise product offerings Increased market share: - maximised revenue and profitability from each customer interaction - new market penetration and further penetration of existing markets
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8 Benefits from e-business implementation Reduced cost of sales: - eliminating invalid orders - reducing order-to-cash cycle time - visibility into multi-enterprise product offerings Optimised customer interactions: - single view of enterprise to customer - single view of customer to enterprise
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9 Impact of B2B e-commerce on freight traffic B2B Ecommerce Commodities Logistics Services Less wastage Greater productivity Reduced margins Wider sourcing Improved matching of traffic and capacity Cost reduction Higher consumption More freight tonne-kms Fewer tonne-kms Net increase in tonne-kms Lower transport costs Improved vehicle utilisation Rebalancing of logistical cost trade-offs More tonne-kms per vehicle -km Net change in vehicle-kms
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10 Use of the Internet in European Logistics
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ENPC MBA Lecture Slides 2010 Day 5 - ENPC School of...

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