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Unformatted text preview: UK and US Management Styles in Logistics: Different Strokes for Different Folks? DAVID B. GRANT Ã Logistics Research Centre, Heriot-Watt University, UK ABSTRACT Much has been written about globalisation generally and globalisation in logis- tics. However, the literature has focused on managing logistics in different environments according to western management techniques, examined differences between developed and less-developed nations, or explored relationships between companies and countries. There has been little discussion of different logistics management styles across global contexts. Manufacturing and quality researchers have considered these issues in benchmarking and quality improvement contexts and have investigated different attitudes towards quality initiatives. Marketers have also considered different cultural contexts that have been primar- ily related to consumer behaviour and intentions. Yet there is some evidence that cultural and contextual factors shape different attitudes between logistics managers and academics in the UK / Europe and the US / North America regarding management across logistical functions and environments. This evidence, stemming from the literature and an empirical study of UK customer service that highlighted management differences compared with several US empirical studies, are discussed in this paper. A framework of culture expressions adapted from Hofstede is proposed as one possible tool for research in this under-developed area of global logistics. Introduction The theme for the Logistics Research Network’s 2003 Annual Conference was enhancing global trade through effective supply chain management (SCM). One cur- rently under-researched topic is the consideration of different management styles International Journal of Logistics: Research and Applications Vol. 7, No. 3, September 2004 Ã Correspondence: David B. Grant, Logistics Research Centre, School of Management and Language, Heriot-Watt University, Edinburgh EH14 4AS, UK; Tel: 0134 451 3527; Fax: 0131 451 3498; E-mail: [email protected] International Journal of Logistics ISSN 1367-5567 Print / ISSN 1469-848X online # 2004 Taylor & Francis Ltd http: // www.tandf.co.uk / journals DOI: 10.1080 / 13675560412331298433 according to cultural and contextual factors that may also be influenced by different cultural research styles. Of particular interest is the difference between US and possibly other North American logistics and SCM managers, who may be more concerned with transactional criteria in customer and supplier exchanges than relational criteria, and their counterparts in the UK and possibly Europe, where the converse may be true. This paper examines this topic from extant literature and findings emerging from a UK empirical study that utilised research models derived in the USA. A framework of cultural analysis in logistics and SCM, adapted from the work of Hofstede (1990, 2003), and a research agenda are then proposed and conclusions are drawn.and conclusions are drawn....
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This note was uploaded on 10/01/2010 for the course ARE MBAEHTP12 taught by Professor Angwi during the Spring '10 term at Télécom Paris.
- Spring '10