MODEL PENERAPAN SISTEM INFORMASI MANAJEMEN

MODEL PENERAPAN SISTEM INFORMASI MANAJEMEN - MODEL...

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Click to edit Master subtitle style 10/3/10 MODEL PENERAPAN SISTEM INFORMASI MANAJEMEN DALAM PENINGKATAN NILAI PERUSAHAAN PADA PT. NISSAN MOTOR INDONESIA
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10/3/10 LANDASAN TEORI Definisi Customer Relationship Management serta berbagai model penerapan CRM
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10/3/10 Tujuan dan Manfaat Customer Relationship Management (CRM)
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10/3/10 Perspektif CRM
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10/3/10 Siklus Hidup CRM 1. Mengakuisisi pelanggan baru 2. Menambahkan nilai tambah pada pelanggan yang sudah ada
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10/3/10 Jenis CRM 1. Operational CRM 2. Analytical CRM 3. Collaborative CRM
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10/3/10 Proses CRM 1. Mengidentifikasi pelanggan 2. Membedakan pelanggan 3. Menyesuaikan pelanggan
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10/3/10 Element CRM 1.Aturan Bisnis 2. Data Warehouse 3. Situs Web 4. Reporting 5. Helpdesk
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10/3/10 E-Commerce Manfaat penggunaan E-commerce menurut Mc Leod dan Schell Faktor pendorong penggunaan E – commerce Faktor penghambat untuk masuk E – commerce Tujuh kelebihan unik dari teknologi E- commerce
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10/3/10 Knowledge Definisi Knowledge Management Fungsi Knowledge Management Komponen kritis knowledge
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10/3/10 Definisi Decision Support System (DSS)
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This note was uploaded on 10/02/2010 for the course ACCOUNTING 10835 taught by Professor 123 during the Spring '10 term at Abu Dhabi University.

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MODEL PENERAPAN SISTEM INFORMASI MANAJEMEN - MODEL...

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