E-GOVERNMENT- consideratons for the Arab States - UNDP

E-GOVERNMENT- consideratons for the Arab States - UNDP -...

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Prepared by Mr. Sami Atallah for SURF-AS Arabic version of the paper is available Work in Progress E-GOVERNMENT C ONSIDERATIONS FOR A RAB S TATES ABSTRACT E-government is the application of Information and Communication Technology (ICT) by government agencies. Its use promises to enhance the effectiveness and efficiency of government and alter its relationship with the public. E-government is evolving through four stages: from posting information to a two-way communication, and from exchange of value to an integrated service and exchange. UNDP has been supporting several e- government initiatives in the Arab world. Governments can promote e-government, in its various stages by formulating an E-vision, securing effective political commitment to undertake reforms; and incorporating the needs and opinions of major stakeholders. The primary value-added of this note is its analysis and typology of the various stages and dimensions of e-government. This conceptual breakdown should help achieve a better comprehension of the phenomenon and the means to capitalize on IT opportunities for better government and governance, particularly in Arab States. UNITED NATIONS DEVELOPMENT PROGRAMME April 2001
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2 E-GOVERNMENT DEFINING E-GOVERNMENT E-government refers to the use of information and communication technologies (ICT) - such as Wide Area Networks, the Internet, and mobile computing - by government agencies. Its adoption is altering the fundamental relationship between the government on one hand and the public – citizens and businesses – on the other in two ways. 1. E-government is reinventing the business of government – through new ways of integrating information and making it accessible over the Web, engaging in procurement, and delivering services. 2. It is also transforming the nature of governance by affecting the relationship and responsibility between the state and its citizens. E-government is not a solution for failed development, bloated bureaucracies, red tape, and non-democratic governance. In fact, it increases the urgency of tackling the same micro and macro barriers – such as poor educational systems, high costs of telecommunications, unreliable transportation networks, low investments for small and medium enterprises, and lack of the availability of capitalist entrepreneurs. E- government imposes new challenges and requirements relating for instance to intellectual property rights, privacy, security, data networks, and competition between Internet Service Providers (ISPs). EFFECTS OF E-GOVERNMENT E-government has two primary effects. First, it transforms the operation of government. The provision of a government’s goods and services is made quicker and cheaper. Such gains are due to the reorganization of internal administration and processes and the integration of government databases. This approach benefits citizens as customers and not supplicants, as their needs are more likely to be met. It also benefits
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This note was uploaded on 10/03/2010 for the course CSE 1234 taught by Professor Cho during the Spring '10 term at Bangladesh University of Eng and Tech.

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E-GOVERNMENT- consideratons for the Arab States - UNDP -...

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