A Note on Methodology
Overview of Global E-Government
Services for Top Nations
Privacy and Security
Security for Top Nations
Privacy for Top Nations
Disability Access for Top Nations
Foreign Language Access
Advertisements and User Fees
Top E-Government Countries
Differences by Region of World
Complete E-Government Rankings by Country
Individual Country Profiles for Selected Features
The analysis was undertaken during Summer,
2001 at Brown University in Providence, Rhode Island.
Research Managed by Professor Darrell M. West.
Tabulation for this project was completed by Kim
O'Keefe, Julia Fischer-Mackey, Sheryl Shapiro, Chris
Walther, Shih-Chieh Su, Ebru Bekyel, and Mariam Ayad.
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Markets Research Centre plc (WMRC plc) and may not
be republished in any form without their prior consent.
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GLOBAL E-GOVERNMENT SURVEY
The first annual survey of government websites conducted by
World Markets Research Centre and Brown University, USA
E-government refers to the delivery of information and services online via the internet.
Many governmental units across the world have embraced the digital revolution and
placed a wide range of materials on the web, from publications to databases. Since
global e-government is still in its infancy, it is a perfect time to measure the extent of
web service delivery and compare differences that exist throughout the 196 nations
of the world.
In this report, we study the features that are available online at national government
websites. Using a detailed analysis of 2,288 government websites in 196 nations, we
measure the information and services that are online, chart the variations that exist
across countries, and discuss how e-government sites vary by region of the world.
In general, we found that e-government is falling short of its true potential. While
some countries have embraced e-government, a number of other countries have not
placed much information or services online, and are not taking advantage of the
interactive features of the internet. Countries with limited wealth and with populations
that do not make much use of the internet generally do not have very strong e-
government sites. We also document problems in the areas of privacy, security and
special needs populations, such as the handicapped, that need to be addressed.