What exactly is E-government - United Nations Division for...

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Unformatted text preview: United Nations Division for Public Economics & Public Administration Global Survey of E-GOVERNMENT American Society for Public Administration What exactly is E-government? For governments worldwide, service delivery is predominantly administered through a single, paper based process. A process that all too often relies on the capacities of the service producer rather than the recognizing the priorities of the user. The digital revolution offers unprecedented opportunities for improving virtually all forms of public service delivery. Through the power of the internet, national, regional and local governments are restructuring service delivery in order to more efficiently meet the needs of individual citizens. From Europe to Asia to South America to Africa, countries are taktaking a more innovative approach to doing business with their citizens by adapting many of the practices successfully being used in e-commerce. Broadly defined, e-government includes the use of all information and communications technologies from fax machines to wireless palm pilots to facilitate the daily administration of government. However, like e-commerce, the popular interpretation of e-government is one that defines it exclusively as an internet driven activity... to which it may be added “that improves citizen access to government information, services and expertise to ensure citizen participation in, and satisfaction with the governing process.” E-government has five guiding principles: --- building services around citizens’ choices --- making government and its services more accessible --- social inclusion --- providing information responsibly --- using IT and human resources effectively and efficiently What then is e-government? Stated succinctly, it is a permanent commitment by government to improving the relationship between the private citizen and the public sector through enhanced, cost-effective and efficient delivery of services, information and knowledge. It is the practical realization of the best that government has to offer. Stages of E-government A country's internet presence can range from “emerging” with a few autonomous ministry or agency websites to “fully integrated” where a country provides all online services through a single access portal. Technology allows that progression to be swift, dynamic and not necessarily in a specified order. Since e-government is driven by new technologies, its process is continuous, transforming daily. There is no fixed development time-line or shelf-life. For the purpose of the UN/ASPA global survey, five categories of measuring a country’s e-gov progress have been identified. Emerging web presence: A country may have a single or a few official national government websites that offer static information to the user and serve as public affairs tools. Enhanced web presence: The number of government webpages increases as information becomes more dynamic with users having more options for accessing information. Interactive web presence: A more formal exchange between user and a government service provider takes place, i.e. forms can be downloaded; applications submitted online. Transactional web presence: Users easily access services prioritized by their needs; conduct formal transactions online, like paying taxes; registration fees. Fully integrated web presence: The complete integration of all online government services through a one-stop-shop portal. United Nations Division for Public Economics & Public Administration Global Survey of E-GOVERNMENT American Society for Public Administration Objective of the Survey entra nel governo www.governo.it Developed in a partnership between the UN’s Division for Public Economics and Public Administration and the American Society for Public Administration, the UN/ASPA Survey will be the first study to catalog the level of e-gov participation of all 189 UN Member States. The survey will introduce the E-Gov Index, and also analyze and profile Member States whose stage of commitment extends beyond the posting of information. The types of services delivered online will be measured; best practices identified; and a number of emerging e-government issues will be examined. These issues could include: Are governments doing enough to maximize the use of online services? Coordination of e-gov initiatives among a country’s levels of government. Implementing technology options, i.e., leapfrogging with wireless communications. Legislative and policy-making environments. Policy initiatives governments are taking. Greater citizen participation in the policy-making environment (e-democracy). Addressing the digital divide. E-gov participation: who is most likely to use e-government and who is not. Measuring e-gov performance. Methodology The UN/ASPA study will be conducted by requesting some 500 government CIOs, policy strategists and public managers to take part by responding to an electronic questionnaire and by analyzing the government websites of the 189 UN Member States. The results will provide decision makers and citizens with information and knowledge as to the best possible way countries, legislatures, public administrations, decision makers and citizens can transition to and ultimately benefit from e-government. Outputs A report of the findings to be published jointly by the UN and ASPA. An e-gov database accessed through the UNPAN and ASPA websites. Guidelines and tools for performance measurement of e-government services. Participate in the Survey Actively participate in the survey by taking a few minutes to complete the e-questionnaire. Participation is open to all public sector management professionals and decision makers who are either working on, or are interested in e-government and IT issues. The survey can be accessed online through ASPA’s website at www.aspanet.org or the UN’s at www.unpan.org/egov/. Detailed information about the project is available on both websites or by contacting: ASPA Contacts UN Contacts Mary R. Hamilton, Ph.D Executive Director American Society for Public Administration 1120 G Street, NW, Suite 700 Washington, DC 20005-3885 TEL: 202-393-7878 FAX: 202-638-4952 mhamilton@aspanet.org http://www.aspanet.org Guido Bertucci Director Division for Public Economics and Public Administration United Nations 1 UN Plaza, DC-1 Rm 928 New York, NY 10017 TEL: 212-963-5761 bertucci@un.org Marc Holzer President ASPA Professor of Public Administration Graduate Dept.of Public Administration Rutgers University - Newark Campus TEL: 973-353-1351 ext. 23 FAX: 973-353-5907 mholzer@andromedia.rutgers.edu Stephen A. Ronaghan Project Manager UN/ASPA E-gov Survey United Nations 1 Un Plaza, DC-1 Rm 912 New York, NY 10017 TEL: 212-963-8859 FAX: 212-963-9681 ronaghan@un.org ...
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