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Unformatted text preview: news letter you will want to put the focus of bringing the reader back up. Give them some hope for future dealings. Provide an example of bad news you might have to deliver in a letter. If I was working in the claims department and a customer sent a product in for refund that was not covered in the warranty, such as water damage due to product misuse I would be responsible for wring the letter which denies their claim. Explain which bad news technique you would choose for this type of letter. I would be sure to use tact throughout my letter, as well as avoiding emotions and opinions. I would be sure to provide sound reasoning for the decisions made which the reader could not deny. I would provide a very good conclusion which would give the reader something to look forward to within the company or even offering help....
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This note was uploaded on 10/03/2010 for the course AXIA COLLE All taught by Professor Unk during the Spring '10 term at University of Phoenix.
- Spring '10