Turner_and_Minonne - Measuring the Effects of Knowledge...

Info iconThis preview shows pages 1–2. Sign up to view the full content.

View Full Document Right Arrow Icon
ISSN 1479-4411 161 ©Academic Conferences Ltd Reference this paper as Turner, G and Minonne, C.(2010) “Measuring the Effects of Knowledge Management Practices” Electronic Journal of Knowledge Management Volume 8 Issue 1 (pp161 - 170), available online at www.ejkm com Measuring the Effects of Knowledge Management Practices Geoff Turner 1, 2 and Clemente Minonne 2, 3 1 University of Nicosia, Cyprus 2 University of South Australia, Adelaide, Australia 3 Wissens-Management.CH, Kriens-Lucerne, Switzerland turner.g@unic.ac.cy clemente@minonne.ch Abstract : Successful managers focus their attention on factors that are critical in establishing and maintaining an organisation’s competitive edge. The knowledge and skill of employees is one of those factors and it requires proactive management attention. Conceptually, this is achieved through Knowledge Management, a term that has existed in the mainstream of business lexicon for quite some time. Despite this, there is the conspicuous absence of a common understanding of the term that frustrates many managers. Studies have clearly established that there are three interdependent and complementary pillars that support the concept of Knowledge Management. These are Organisational Learning Management (OLM), Organisational Knowledge Management (OKM) and Intellectual Capital Management (ICM). OLM, which has so far dominated both academic and practitioner debate, concerns itself with the problem of capturing, organising and retrieving explicit knowledge, or information, and has led to the simplistic misconception that Knowledge Management only involves the capture, or downloading, of the content of employees’ minds. ICM is dominated by those particularly interested in defining key performance indicators that will measure the impact and the benefits of applying knowledge management practices. If management requires measurement this is an essential task but it can only be undertaken once an organisation has clearly established the strategy-structure-process parameters to ensure it accesses, creates and embeds the knowledge that it needs. ..the OKM pillar of knowledge management. This paper looks more deeply at this pillar and in particular the lack of a general integrative approach to enhancing organisational performance in this key strategic area. It considers to what extent such an approach may help an organisation more effectively manage its most relevant source of competitive advantage. With a greater awareness of the various factors allied to the managing and leveraging of human oriented and system oriented knowledge assets, some proposals are put forward to assist in developing or redefining an organisation’s intellectual capital reporting models in search of a planning, control and performance measurement system that accounts for the management of an organisation's intellectual assets. Keywords
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Image of page 2
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 10/04/2010 for the course ENGINEERS 22453175 taught by Professor Heydari during the Spring '08 term at Miami University.

Page1 / 10

Turner_and_Minonne - Measuring the Effects of Knowledge...

This preview shows document pages 1 - 2. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online