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Unformatted text preview: * ELECTRICAL SYSTEM UNIFORM INSPECTION GUIDELINES * Article Text 1989 Volkswagen Golf For Volkswagen Technical Site Copyright 1998 Mitchell Repair Information Company, LLC Monday, August 23, 1999 11:22PM ARTICLE BEGINNING GENERAL INFORMATION Electrical System Motorist Assurance Program Standards For Automotive Repair All Makes and Models INTRODUCTION TO MOTORIST ASSURANCE PROGRAM (MAP) The Motorist Assurance Program was formed in 1992 by forty (40) companies who were concerned about the image of automotive service establishments. Today, MAP is an industry-wide association dedicated to strengthening consumer satisfaction with the automotive repair industry. MAP's participants represent the majority of the nation's multi-bay retail automotive outlets, their parts and equipment suppliers, independent repair shops, industry associations, car companies, manufacturers representatives, and the trade press. MAP is developing standards of service, uniform inspection procedures and other programs to assure consumers of the industry's professionalism and the commitment to excellence shared by MAP's sponsoring companies. MAP's achievements to date include production and distribution (over 280,000) of the consumer brochure "How to Find Your Way Under the Hood and Around Your Car", development of a Pledge of Satisfaction to Consumers and Standards of Service and establishment of relationships with regulatory agencies. As auto repair becomes an issue for federal and state regulators, MAP is working to educate government leaders on the dynamics of automotive service and the self-monitoring efforts MAP has undertaken on the industry's behalf. MAP's sponsoring companies are becoming well-known to government representatives as exemplary businesses working to improve the industry. Media sources also look to MAP to provide information and advice to consumers and on working with automotive technicians and repair establishments. In the next few months, MAP plans to assist member repair facilities in implementing the MAP Pledge to Customers, establishing an alternate dispute resolution system to help resolve customer complaints within the industry, and developing a shop accreditation program to encourage policies in concert with the MAP Standards of Service and Inspection Guidelines. MAP has united the aftermarket behind its consumer-oriented goals and has established itself both within and outside of the industry. We welcome you to join us as MAP continues its outreach. With your support, both the automotive repair industry and your customers will reap the benefits. Please contact MAP at: 808 17th Street, NW Suite 200 Washington, D.C. 20006 * ELECTRICAL SYSTEM UNIFORM INSPECTION GUIDELINES * Article Text (p. 2) 1989 Volkswagen Golf For Volkswagen Technical Site Copyright 1998 Mitchell Repair Information Company, LLC Monday, August 23, 1999 11:22PM 202 466 7050 PLEDGE TO CUSTOMERS 1. That recommendations will be clearly explained and based on system failure, improved system performance or preventive...
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