05 - * ENGINE SYSTEMS UNIFORM INSPECTION GUIDELINES *...

Info iconThis preview shows pages 1–3. Sign up to view the full content.

View Full Document Right Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: * ENGINE SYSTEMS UNIFORM INSPECTION GUIDELINES * Article Text 1989 Volkswagen Golf For Volkswagen Technical Site Copyright 1998 Mitchell Repair Information Company, LLC Monday, August 23, 1999 11:23PM ARTICLE BEGINNING GENERAL INFORMATION Engine Maintenance & Performance Uniform Inspection Guidelines All Makes & Models Last Updated: December, 1994 MAP UNIFORM INSPECTION GENERAL GUIDELINES OVERVIEW OF MOTORIST ASSURANCE PROGRAM The Motorist Assurance Program (MAP) is the consumer outreach effort of the Automotive Maintenance and Repair Association, Inc. (AMRA). Participation in the Motorist Assurance Program is drawn from retailers, suppliers, independent repair facilities, vehicle manufacturers and industry associations. The Motorist Assurance Program was established as an industry-wide effort to address concerns raised by regulators, the media and consumers questioning our ethics and methods of doing business. The automotive repair industry had been bombarded by months of negative stories in the media and scrutiny from state and federal regulators who focused on how the need for repairs is determined. MAP was formed as an industry response to this issue. Our mission is to strengthen the relationship between the consumer and the auto repair industry. We produce materials that give motorists the information and encouragement to take responsibility for their vehicles - through proper, manufacturer-recommended, maintenance. We encourage participatinf service and repair shops (including franchisees and dealers) to adopt a Pledge to their Customers and the Motorist Assurance Program developed Standards of Service. All participating service providers have agreed to subscribe to this Pledge and to adhere to the promulgated Standards of Service which demonstrates to their customers that they are serious about customer satisfaction. These Standards of Service require that an inspection of the vehicle's (problem) system be made according to industry guidelines. After learning that neither the car manufacturers nor any other source had complete guidelines, leading industry organizations, along with other industry participants banded together to address this challenging task. During the past two and a half years, they successfully developed industry inspection guidelines for the following systems: Exhaust, Brakes, ABS, Steering and Suspension, Engine Maintenance and Performance, HVAC, and Electrical systems. Guidelines for Drive Train and Transmision are currently being promulgated. Revisions to the inspection guidelines for Exhaust, Brakes/ABS and Steering and Suspension Systems, which were issued two years ago, are now being published for implementation beginning spring 1997. Participating shops utilize these Uniform Inspection Guidelines * ENGINE SYSTEMS UNIFORM INSPECTION GUIDELINES * Article Text (p. 2) 1989 Volkswagen Golf For Volkswagen Technical Site Copyright 1998 Mitchell Repair Information Company, LLC Monday, August 23, 1999 11:23PM as part of the inspection process and for communicating their findings...
View Full Document

Page1 / 38

05 - * ENGINE SYSTEMS UNIFORM INSPECTION GUIDELINES *...

This preview shows document pages 1 - 3. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online