COMP3120_10-Quality-Management-2009.v1

COMP3120_10-Quality-Management-2009.v1 - MANAGING SOFTWARE...

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MANAGING SOFTWARE DEVELOPMENT COMP 3120 QUALITY MANAGEMENT Mark Grundy, Ian Hirst COMP3120 - Managing Software Development Mark Grundy, Ian Hirst 2 Agenda What is Quality ? The Cost of Quality Quality Control Quality Assurance Plan Do Check Act (PDCA) cycle ISO 9001 Quality Management System requirements PMBOK Quality Management processes Software Quality Characteristics
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COMP3120 - Managing Software Development Mark Grundy, Ian Hirst 3 What is Quality ? Absence of errors or defects ? Conformance with requirements ? Ease of use ? Reliability ? Different things to different people ? COMP3120 - Managing Software Development Mark Grundy, Ian Hirst 4 The Cost of Quality COST OF CONFORMANCE Prevention costs: Documenting processes Training Evaluation costs: Reviewing Testing Product and process auditing COST OF NON CONFORMANCE Internal failure costs: Defect analysis Rework Scrap External failure costs: Liabilities Warranty work Reputation Lost contracts
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COMP3120 - Managing Software Development Mark Grundy, Ian Hirst 5 Definitions of Quality ISO definitions of quality: Quality is the totality of characteristics of an entity that bear on its ability to satisfy stated and implied needs [ISO/IEC 9001] Quality in use is the extent to which a product used by specified users meets their needs to achieve specified goals with effectiveness, productivity and satisfaction in specified contexts of use [ISO/IEC 9126] COMP3120 - Managing Software Development Mark Grundy, Ian Hirst 6 Ensuring Quality Reactively: Quality control Review, inspect, analyse Proactively: Quality assurance Plan, manage, implement ]
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COMP3120 - Managing Software Development Mark Grundy, Ian Hirst 7 Quality Control Methods Methods for evaluation of product quality: Formal and informal reviews peer reviews, walkthroughs, inspections Testing Prototypes Demonstration Modelling Simulation Audits COMP3120 - Managing Software Development Mark Grundy, Ian Hirst 8
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This note was uploaded on 10/12/2010 for the course CSIT COMP3120 taught by Professor Markgrundy during the Three '10 term at Australian National University.

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COMP3120_10-Quality-Management-2009.v1 - MANAGING SOFTWARE...

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