INFS3059_Lect08_S2_2010 - 1 Lecturer Dr Walter Fernández...

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Unformatted text preview: 1 Lecturer: Dr Walter Fernández [email protected] PAP Moran Room 2049 INFS3059 Project Management and Information Systems 8 http://wattlecourses.anu.edu.au/course/view.php?id=6790 2 c BioSolar Program: progress report – Groups report & Progress discussion – Questions on notice c Quality Management c The mid-semester exam Agenda 3 BioSolar Program: progress report 4 Progress report c Groups report – Progress to date – Issues and opportunities c Team 5 – Gantt Chart – Cost c Team 7 – Change Control 5 Questions? 6 Project Quality Management Following Kloppenborg’s Contemporary Project Management, South Western Cengage Learning 2 7 What is Quality? A1: “the totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs” ISO8042:1994 A2: “the degree to which a set of inherited characteristics fulfils requirements” ISO9000:2000 Project Quality Management c Includes all the necessary work to ensure the project deliverables satisfy their intended purpose. c The first step in project quality management is quality planning c Quality planning may be performed simultaneously with other aspects of project planning Quality planning – “the process of identifying which quality standards are relevant to the project and how to satisfy them.” PMBOK® Guide Quality planning – “the process of identifying which quality standards are relevant to the project and how to satisfy them.” PMBOK® Guide Quality Gurus – Deming Profound Knowledge System Leaders need to understand what motivates each individual and how different people and groups interact Leaders need to understand what motivates each individual and how different people and groups interact Psychology Psychology Managers need to learn from the past and understand cause and effect relationships to predict future behavior Managers need to learn from the past and understand cause and effect relationships to predict future behavior Knowledge Knowledge Managers need to understand common and special causes of variation and then work to reduce both Managers need to understand common and special causes of variation and then work to reduce both Variation Variation All parts of a system need to work together toward common goals All parts of a system need to work together toward common goals System System Quality Gurus - Joseph Juran Quality Trilogy Select and support improvement projects, prove causes, select and implement solutions, and maintain control of improved processes Select and support improvement projects, prove causes, select and implement solutions, and maintain control of improved processes Quality Improvement Quality Improvement Determine what to control, establish measurement systems, establish standards, compare performance to standards, act on differences Determine what to control, establish measurement systems, establish standards, compare performance to standards, act on differences Quality Control Quality Control Identify all customers and their needs, develop...
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INFS3059_Lect08_S2_2010 - 1 Lecturer Dr Walter Fernández...

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