1-ABSTRACT - organizations which account for large of the...

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ABSTRACT Service organization plays a crucial role in the Vietnamese National Economy. They are state administrative organizations, service providers such as commercial banks, hotel, distributors, hospital, trading companies. And the International Standards Organization becomes more and more recognized and widely used ISO 9000: 2000 all over the world as a tool to improve management process to the international standardized level. Up to the beginning of 2008 year, the number of ISO 9000 certificates granted globally is rapidly increased comparing with the previous year. Most of them are granted to service
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Unformatted text preview: organizations, which account for large % of the total number of certified organization. So the ISO management system is becoming a popular tool for service organization to manage their organization. However, how to apply effectively these quality management systems is still a big question to most of the organizations in services sector of Vietnam, particularly in the first year. In this Topical research paper the author aims to identify the ISO application issues, the root cause of ineffective management and make recommendations to improve the application of ISO 9000: 2000 in service organizations....
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This note was uploaded on 10/12/2010 for the course MTG MTG509 taught by Professor Dr.leepickler during the Spring '10 term at Northcentral.

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