Unformatted text preview: there are still several issues that need to be improved in the company. It was claim these issues occurred due to inefficiency of ISO 900 and cast doubt about the necessity of the application. The data collected from company’s annual reports show the trend of the business activities. Through some main business figures such as turnover, cost of non-quality, market share, average annual turnover per engineer, average customers’ inquiries, complains and claims we can recognize how the application of ISO 9000 have been effected the company’s business activities....
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- Spring '10
- Management, Quality management system, company significant improvement, average annual turnover