TQM_Spring_2010

TQM_Spring_2010 - TheTotalQualityApproach. DesignforQuality

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  The Total Quality Approach….     Design for Quality     Employee Involvement     Benchmarking     Certification Programs
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 Total Quality Management Manufacturing Competitiveness Rests  on the Producer’s Ability to Make  Quality Products.  Manufacturing Efficiency is defined as  the Ability to Produce “Zero Defective “  Products, Assemblies & Subassemblies
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Definition of Quality Quality Falls into Two Main Categories External Quality Customer Requirements Customer Perspectives Internal Quality Quality of Design Quality of Conformance
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External Quality Eight Dimensions… 1. Performance 2. Features 3. Reliabilty 4. Conformance 5. Durability 6. Serviceability 7. Aesthetics 8. Perceived Value
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Internal Quality Quality of Design The ability to produce product  As  Designed  without defects Product  Design Quality Function Deployment Design for Manufacturing Robust Design
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Eight Dimensions of Product Quality  1. Performance 2. Features 3. Reliability 4. Conformance 5. Durability 6. Serviceability 7. Aesthetics Perceived Value
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TQM_Spring_2010 - TheTotalQualityApproach. DesignforQuality

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