OB11_TIF18 - Chapter 18 Organizational Change and Stress...

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Chapter 18 Organizational Change and Stress Management MULTIPLE CHOICE Forces For Change 1. An example of change in the nature of the work force is: a. increase in college attendance. b. mergers and consolidations. c. more cultural diversity. d. increase in divorce rates. (c; Moderate; Exh. 18-1; p. 549) 2. Which of the following is not cited as a force for change? a. technology b. economic shocks c. decreasing skill sets d. social trends (c; Easy; Exh. 18-1; p. 549) 3. Phrases such as “more cultural diversity,” “many new entrants with inadequate skills,” and “increase in professionals” are all examples of what force for change? a. technology b. world politics c. nature of the work force d. social trends (c; Easy; Exh. 18-1; p. 549) 4. An example of change in the nature of competition is: a. growth of e-commerce. b. collapse of Enron Corporation. c. more cultural diversity. d. increased interest in urban living. (a; Easy; Exh. 18-1; p. 549) Managing Planned Change 5. Change activities that are intentional and goal oriented are termed: a. planned change. b. second order change. c. change agents. d. first order change. (a; Moderate; p. 550-551) 159
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If an organization used an outside consultant as opposed to an insider as change agent, the result would probably be: a. more cautious and thoughtful. b. more reflective of the organization’s history and culture. c. more objective. d. reflective of the fact that change agents must live with the consequences of their actions. (c; Moderate; p. 551) 7. Which factor in choosing an outside consultant as change agent is likely to result in more drastic changes (good or bad)? a. the cost. b. internal members resistance to outsiders. c. they do not have to live with the repercussions after the change. d. objective perspective. (c; Moderate; p. 551) 8. If an organization used an insider as a change agent as opposed to an outside consultant: a. the change would probably be more cautious. b. the change would probably be more drastic. c. the change would probably be more objective. d. the change would more likely be second order. (a; Easy; p. 551) Resistance to Change 9. Resistance to change is positive since: a. it provides a degree of stability to behavior and productivity. b. without some resistance, OB would take on characteristics of chaotic randomness. c. resistance can be a source of functional conflict. d. all of the above (d; Moderate; p. 551-552) 10. It is easiest for management to deal with resistance when it is: a. overt. b. expressed. c. passive. d. implicit. (a; Moderate; p. 552) 11. The greater challenge is managing resistance to change that is: a. passive. b. resolute. c. deferred. d. explicit. (c; Moderate; p. 552)
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This note was uploaded on 10/13/2010 for the course ACCOUNTING 25668652 taught by Professor Ommaya during the Spring '10 term at Abraham Baldwin Agricultural College.

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OB11_TIF18 - Chapter 18 Organizational Change and Stress...

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