OB11_TIF12 - Chapter 12 Contemporary Issues in Leadership...

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Chapter 12 Contemporary Issues in Leadership MULTIPLE CHOICE Trust: The Foundation of Leadership 1. Trust is: a. a positive expectation that another will not act opportunistically. b. an expectation that there will be no discrepancies between what someone says and what they do. c. an expectation that another will perform with honesty and truthfulness. d. the expectation that you can rely on another to give you the full truth. (a; Moderate; p. 356) 2. Which of the following is not a dimension of trust? a. integrity b. competence c. consistency d. reliability (d; Moderate; p. 356) 3. The most critical characteristic that a person looks for in determining whether another person is trustworthy seems to be: a. integrity. b. loyalty. c. consistency. d. openness. (a; Moderate; p. 356) 4. Research has identified five dimensions that underlie the concept of trust. Among these dimensions is ______, which indicates willingness to protect and save face for a person. a. integrity b. consistency c. loyalty d. reliability (c; Challenging; p. 357) 5. Reliability, predictability, and good judgment in handling situations make up the dimension of trust known as: a. uniformity. b. consistency. c. competence. d. integrity. (b; Moderate; p. 357) 14
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6. _____ refers to honesty and truthfulness. a. Integrity b. Candor c. Valor d. Reliability (a; Moderate; p. 356) 7. _____ is the dimension of trust that encompasses an individual’s technical and interpersonal knowledge and skills. a. Consistency b. Competence c. Aptitude d. Proficiency (b; Easy; p. 356) 8. ____ is the dimension of trust that refers to the degree to which you can rely on the person to tell you the full truth. a. Integrity b. Candor c. Honesty d. Openness (d; Moderate; p. 357) 9. Which of the following is not useful in building trust? a. keeping your feelings to yourself b. demonstrating that you’re working for others’ interests as well as your own c. showing consistency in the basic values that guide your decision making d. demonstrating competence (a; Easy; p. 356-357) 10. _____ ranks at the top of most people’s list of characteristics they admire in their leaders. a. Honesty b. Openness c. Loyalty d. Competence (a; Moderate; p. 357) 11. Trust and trustworthiness modulate the leader’s access to: a. information and collaboration. b. persuasion and control. c. power and influence. d. knowledge and cooperation. (d; Challenging; p. 357) 15
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12. A recent national survey of U.S. employees found that about ____ percent of respondents trusted their senior management. a. 29 b. 34 c. 43 d. 51 (c; Challenging; p. 358) 13. When followers trust a leader, they: a. are making a gamble. b. are willing to be vulnerable to the leader’s actions. c. have subconsciously evaluated each of the five factors of trust.
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OB11_TIF12 - Chapter 12 Contemporary Issues in Leadership...

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