OB11_TIF10 - Chapter 10 Communication MULTIPLE CHOICE 1....

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Chapter 10 Communication MULTIPLE CHOICE 1. Research indicates that poor _____ is probably the most frequently cited source of interpersonal conflict. a. motivation b. leadership c. training d. communication (d; Moderate; p. 298) 2. Individuals spend nearly _____ percent of their waking hours communicating. a. 60 b. 70 c. 80 d. 90 (b; Moderate; p. 298) 3. Communication must include both the _________ and the understanding of meaning. a. transportation b. transmission c. triaging d. transference (d; Moderate; p. 299) Functions of Communication 4. Formal guidelines and authority hierarchies are examples of which function of communication? a. control b. agreement c. organization d. information (a; Moderate; p. 299) 5. Communication serves all of the following functions within a group or organization except : a. motivation. b. understanding. c. emotional expression. d. control. (b; Moderate; p. 299) 219
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6. When employees are required to follow their job description or to comply with company policies, communication is performing a(n) ______ function. a. control b. motivation c. emotional expression d. information (a; Moderate; p. 299) 7. Clarification to employees about how well they are doing, and what can be done to improve performance are examples of which function of communication? a. information b. control c. motivation d. emotional expression (c; Moderate; p. 299) 8. The function of communication that facilitates decision making is: a. emotional expression. b. information. c. control. d. motivation. (b; Moderate; p. 299) 9. Which of the following is the most important function of communication in organizations? a. motivation b. control c. information d. none of the above (d; Moderate; p. 299) The Communication Process 10. When the message is converted to a symbolic form, it is: a. translated b. encrypted c. symbolized d. none of the above (c; Moderate; 300) 11. The means by which a communication is passed is called: a. medium b. conduit c. conductor d. transmission (a; Moderate; 300) 220
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12. The receiver does this with the communication: a. explain b. reproduce c. reflect d. translate (d; Easy; 300) 13. This is needed before communication can take place. a. a need b. an idea c. a purpose d. all of the above (c; Moderate; p. 300) 14. The step(s) that result in the transference and understanding of meaning is called: a. the communication process. b. understanding. c. feedback. d. transmission. (a; Moderate; p. 300) 15. Which of the following occurs before the others? a. transmitting b. decoding c. encoding d. understanding (c; Moderate; p. 300) 16. What step determines whether understanding has been achieved? a. decode b. feedback c. channel d. comprehension (b; Moderate; p. 300) 17. The _______ initiates a message by encoding a thought. a.
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OB11_TIF10 - Chapter 10 Communication MULTIPLE CHOICE 1....

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