Six_Sigma_and_the_MS_Case_Study

Six_Sigma_and_the_MS_Case_Study - Six Sigma and the...

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Six Sigma and the Microsoft Case Study Jennifer Ho IE 524 December 2003 1
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Table of Contents Title Page………. ................................................................................................................ 1 Table of Contents. ................................................................................................................ 2 What is Six Sigma?. ............................................................................................................. 3 The History of Six Sigma. ................................................................................................... 3 Statistical Definition of Six Sigma. ..................................................................................... 4 The difference between 3 sigma and 6 sigma. ..................................................................... 5 Case Study of Six Sigma in Microsoft. ................................................................................ 6 Objective. ................................................................................................................. 7 Background. ............................................................................................................. 8 Case Objective. ........................................................................................................ 9 Raw Data. ................................................................................................................. 9 DMAIC. ................................................................................................................. 10 Define. .................................................................................................................... 12 Measure. ................................................................................................................. 15 Analyze. ................................................................................................................. 19 Improve. ................................................................................................................. 20 Control. .................................................................................................................. 21 Summary. ............................................................................................................... 21 Bibliography. ..................................................................................................................... 22 Appendix A. ....................................................................................................................... 23 Appendix B. ....................................................................................................................... 28 Appendix C. ....................................................................................................................... 30 Appendix D. ....................................................................................................................... 32 Appendix E. ....................................................................................................................... 34 2
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What is Six Sigma? Six Sigma is often misconceived as a magical formula that will automatically fix
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Six_Sigma_and_the_MS_Case_Study - Six Sigma and the...

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