Six_Sigma_and_introductory_statistics_education - Six sigma...

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Six sigma and introductory statistics education John Maleyef f and Frank C . Kaminsky In many business environments, the six sigma culture is becominga way o f life through a systematic effor t to introducea uniform approach and set o f techniques for continuous quality improvemen t ±Harry and Schroeder , 2000). The main benefit o fa six sigma program is the elimination of subjectivity in decision making by creating a system where everyone in the organization collects , analyzes , and displays data in a consistent way. Six sigma isa direct extension o f tota l quality managemen t ±Persico , 1992) which , in turn , is based on the principles and teachings o f W. Edwards Deming ±1900- 1993). Ina sense, asa result of the popularity o f six sigma , the Deming philosophy of managemen t is undergoinga positive revival. Typically , Deming's 14 points of management and his seven deadly diseases of managemen t are used to illustrate Deming's guiding principles ±Deming , 1986 ; Walton, 1986). For example , an importan t focus on Deming's managemen t philosophy involves a movement from systems tha t rely on inspections to achieve quality to systems that rely on understanding the random behavior of the business processes that generate a company's product or service. In many cases, Deming's philosophy is introduced in managemen t statistics courses as part o f the introductory chapter tha t motivates the need for statistics and statistica l thinking in management. Unfortunately , the material included in many textbooks does not provide a clear mechanism for the application of Deming's principles throughout the course. For example , students may not be exposed to techniques that may be usefu l in characterizing the behavior o
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This note was uploaded on 10/13/2010 for the course MINE 340 taught by Professor Geinady during the Summer '04 term at University of Cincinnati.

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Six_Sigma_and_introductory_statistics_education - Six sigma...

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