MGT 4375 Chapter 7 Review Notes-2

MGT 4375 Chapter 7 Review Notes-2 - Page | 1 CHAPTER 7...

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P a g e | 1 CHAPTER 7 WORKPLACE STRESS: ISSUES AND MANAGEMENT Interesting to note that this topic/chapter did not exist in prior editions of this book….what does that tell you?? STRESS – adaptive response to situation that is perceived as challenging or threatening to person’s well- being. It is the reaction to the situation that is critical! Impacted by -importance -uncertainty -duration GENERAL ADAPTATION SYNDROME (SELYE) -Alarm – brain sends biochemical reaction to body -Resistance – ability to cope rises: physiological, psychological or behavioral…but then the other coping mechanisms fall -Exhaustion – may withdraw to rebuild -Distress vs. eustress – stress that results in positive outcome STRESSORS…a FEW examples -environmental – terrorism, technological uncertainty, economic/political uncertainties -individual -role conflict too many expectations; role ambiguity – role is not clear
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P a g e | 2 -qualitative overload – do you have the ability? Self-efficacy -quantitative overload – too much to do! -group and organization -politics, culture, downsizing, leadership HARDINESS (Kobasa’s research) – ability to turn negative stressors into positive challenges -commitment – how involved is the person? -internal locus of control -challenge – change is a normal part of life and is an opportunity for growth rather than threat to security TOO LITTLE VS. TOO MUCH STRESS: boredom paralyzed; highest motivation in the middle (Yerkes-Dodson Law) -Bartkus “chaos theory” – whenever things get too calm and predictable, some people create their own stress; eg “drama queens” -spillover – stress in one area of life impact other areas STRESS OUTCOMES -physiological – toll on body -psychological – burnout – emotional exhaustion, cynicism (who cares), and reduced efficiency -behavioral – absenteeism, aggression “Going postal”; crummy performance PERSONALITY TRAITS that moderate stress -Extroversion
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P a g e | 3 -Emotional stability -Agreeableness -Conscientiousness -Openness to Experience TYPE A BEHAVIOR -In a chronic struggle to get as much done as possible in the shortest time period -Aggressive, ambitious, competitive, forceful, impatient -Speak explosively and rush others to finish what they are saying -Work oriented, preoccupied with deadlines -Always struggling with people, things, events STRESS MANAGEMENT -person-environment “fit” -socialization/social support -work/life balance – employee assistance programs; wellness programs HOLISTIC WELLNESS APPROACH
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P a g e | 4 -Self-responsibility -Nutritional awareness -Stress reduction and relaxation -Muscle relaxation -Biofeedback -Meditation -Tapping -Cognitive restructuring – replacing irrational thoughts with rational; usually requires therapy -Physical fitness -Environmental sensitivity
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P a g e | 5 CHAPTER 8 GROUP AND TEAM BEHAVIOR WHY FORM GROUPS? -Satisfy individual needs, such as security, relationships
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MGT 4375 Chapter 7 Review Notes-2 - Page | 1 CHAPTER 7...

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