Chapter 18

Chapter 18 - Chapter 18 CONTROLLING CHAPTER 8 OVERVIEW The...

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Chapter 18: CONTROLLING CHAPTER 8 OVERVIEW The chapter begins with a discussion of controlling. Controlling is a process of measuring performance and taking action to ensure desired results. Management requires control in order to ensure goal accomplishment and to avoid chaos. The discussion of controlling begins with an examination of the importance of controlling and the elements of the control process. Specific types of controls are then described before moving on to examining internal and external control approaches. Next, steps in the control process are examined. These are objectives and standards, measuring performance results, comparing results with objectives and standards, and taking corrective action. Finally, various organizational systems that facilitate control are discussed. These systems include employee discipline systems, project management, and information and financial controls CHAPTER 8 STUDY QUESTIONS SUMMARY Study Question 1: Why and how do managers control? Controlling is the process of measuring performance and taking corrective action as needed. Feedforward controls are accomplished before a work activity begins; they ensure that directions are clear, and that the right resources are available to accomplish them. Concurrent controls make sure that things are being done correctly; they allow corrective
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This document was uploaded on 10/14/2010.

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Chapter 18 - Chapter 18 CONTROLLING CHAPTER 8 OVERVIEW The...

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