HUMAN RESOURCE MANAGEMENT
CHAPTER 11 OVERVIEW
Human resource management describes the wide variety of activities involved in attracting,
developing, and maintaining a quality organizational workforce. As such, human resource
management is an integral part of a manager’s responsibilities. Indeed, the activities of finding,
hiring, orienting, training, developing, evaluating, compensating, and retaining the right people
to perform the organization’s work are all critical to high performance.
The chapter begins by defining human resource management and describing the activities
involved in the human resource management process. The impact of governmental laws and
regulations on human resource management is examined next, with emphasis being placed on
legal requirements for equal employment opportunities and affirmative action programs.
Detailed discussions are provided regarding the major areas of human resource management,
including human resource planning, recruitment, selection, orientation, training and
development, performance management, career development, compensation and benefits,
retention and turnover, and labor-management relations.
CHAPTER 11 STUDY QUESTIONS SUMMARY
I. Study Question 1: What is strategic human resource management?
The human resource management process involves attracting, developing, and maintaining a
Human resource management becomes strategic when it is integrated into the organization’s
top management structure.
Employees have legal protections against employment discrimination; equal employment
opportunity guarantees people the right to employment and advancement without
Legal issues in human resource management include sexual harassment, comparable worth,
rights of independent contractors, and employee privacy.
II. Study Question 2: How do organizations attract a quality workforce?