Chapter 15 - Chapter 15: INDIVIDUAL BEHAVIOR CHAPTER 15...

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Chapter 15: INDIVIDUAL BEHAVIOR CHAPTER 15 OVERVIEW The chapter begins with a discussion of how perception influences behavior. It defines psychological contracts and fundamental attribution error as well as the things that distort perception such as stereotypes, projections, halo effects, and selective perception. Next the chapter examines ten different personality characteristics that can influence behavior at work. These include the “Big Five” personality traits extroversion, agreeableness, conscientiousness, emotional stability, and openness as well as five other traits locus of control, authoritarianism, Machiavellianism, problem-solving styles, and self-monitoring. The chapter then explores the nature and implications of work attitudes, job satisfaction, and individual performance. The chapter then provides a detailed discussion of the dynamics of emotions, moods, and stress. Constructive and destructive stress are covered along with some tactics for managing stress. CHAPTER 15 STUDY QUESTIONS SUMMARY Study Question 1; How does perception influence behavior? Perception acts as a filter through which all communication passes as it travels from one person to the next. Because people tend to perceive things differently, the same situation may be interpreted and responded to differently by different people. A healthy psychological contract occurs when an individual perceives a fair balance between their work contributions—such as time and effort, and inducements received—such as pay and respect. Fundamental attribution error occurs when we blame others for performance problems while excluding possible external causes; self-serving bias occurs when, in judging our own performance. we take personal credit for successes and blame failures on external factors. Stereotypes, projections, halo effects, and selective perception can distort perceptions and result in errors as people communicate and relate with one another. Study Question 2: What should we know about personalities in the workplace? Personality is a set of traits and characteristics that cause people to behave in unique ways.
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The personality factors in the Big Five model are extraversion, agreeableness, conscientiousness, emotional stability, and openness to experience. Additional personality dimensions of special work significance are locus of control, authoritarianism, Machiavellianism, problem-solving style, and behavioral self-monitoring. Study Question 3: How do attitudes influence individual behavior?
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This note was uploaded on 10/14/2010 for the course MG 390 taught by Professor Borah during the Spring '10 term at North Alabama.

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Chapter 15 - Chapter 15: INDIVIDUAL BEHAVIOR CHAPTER 15...

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