Chapter 16 - Chapter 16 TEAMS AND TEAMWORK CHAPTER 16...

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Chapter 16: TEAMS AND TEAMWORK CHAPTER 16 OVERVIEW Work teams are an essential organizational resource because many tasks performed in organizations are beyond the capabilities of people working alone. Therefore, organizational members especially managers and leaders must understand teams and teamwork in order to tap the full potential of teams. The initial portion of chapter describes the nature of teams and teamwork, the pros and cons of teams and teamwork, the usefulness of teams in organizations, and the nature of formal teams and informal groups. Current trends in the use of teams in organizations, including committees, project teams or task forces, employee involvement teams, virtual teams, and self-managing work teams, are then discussed. The focus of the chapter subsequently shifts to developing an understanding of the foundations of team effectiveness. An open systems model of teams is presented and specific inputs, group processes, and critical team outputs are explored. Next, the chapter explores the five stages of team development and then considers the impact of norms, cohesiveness, task and maintenance activities, and communication networks on team performance. Decision making in teams –– including various approaches to making decisions, the assets and liabilities of group decision making, groupthink, and techniques for improving team creativity –– are then examined. CHAPTER 16 STUDY QUESTIONS SUMMARY Study Question 1: How do teams contribute to organizations? A team is a collection of people working together to accomplish a common goal. Teams help organizations through synergy in task performance, the creation of a whole that is greater than the sum of its parts.
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