Gia - TEXT BOOK NOTES Chapter 1 What is Organizational...

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TEXT BOOK NOTES Chapter 1: What is Organizational Behavior? 4 management functions -planning-a process that includes defining goals, establishing strategy, and developing plans to coordinate activities -organizing-determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made -leading-a function that includes motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts -controlling-monitoring activities to ensure they are being accomplished as planned and correcting any significant deviations 3 management roles -interpersonal roles-figure head, leader, liaison -informational roles-monitor, disseminator, spokesperson -decisional roles-entrepreneur, disturbance handler, resource allocator, negotiator 3 management skills -technical skills-the ability to apply specialized knowledge or expertise -human skills-the ability to work with, understand, and motivate other people, both individually and in groups -conceptual skills-the mental ability to analyze and diagnose complex situations Organizational Behavior-a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness Contributing Disciplines to OB -psychology-the science that seeks to measure, explain, and sometimes change the behavior of humans and other animals -social psychology-an area within psych. that blends concepts from psych. and soc. and that focuses on the influence of people on one another -sociology-the study of people in relation to their social environment and culture -anthropology-the study of societies to learn about human beings and their activities Contingency Variables-situational factors: variables that moderate the relationship between 2 or more other variables The Dependant Variables in the OB Model -productivity-a performance measure that includes effectiveness and efficiency -effectiveness-achievement of goals -efficiency-the ratio of effective output to the input required to achieve it -absenteeism-the failure to report to work -turnover-the voluntary and involuntary permanent withdrawal from an organization -deviant workplace behavior-voluntary behavior that violates significant norms and, in doing so, threatens the well-being of the organization or its members -organizational citizenship behavior (OCB)-discretionary behavior that is not part of an employee’s formal job requirements, but that nevertheless promotes the effective functioning of the organization -job satisfaction-a positive feeling about one’s job resulting from an evaluation of its characteristics Independent Variables-the presumed cause of some changes in the dependent variable
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Chapter 2:Foundations of Individual Behavior Types of Ability I. Intellectual a. Ability to perform mental activities i. Thinking ii. Reasoning iii. Problem solving
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Gia - TEXT BOOK NOTES Chapter 1 What is Organizational...

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