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This document is Business Monitoring and Evaluation Report TemplateIt is part of the supporting resources for Assessment Task 3 of BSBMGT617.Ozhouse CleanBusiness monitoring and evaluation reportBusiness monitoring and evaluation reportBusiness overviewOzhouse Clean possess good information about the market and knows a great deal about the common attributes of its most prized customers. Mother's House Cleaning Service will leverage this information to better understand who is served, their specific needs, and how Mother's can better communicate with this group.Ozhouse Clean is providing its customers with a professional, residential house cleaning service, aimed at the upper echelon of the market. Mother's seeks to fulfill the following benefits that are important to its customers.Professionalism: All employees will be well trained to exude professionalism from all of their actions and conversations.Convenience: Mother's will provide its services in the manner that is most convenient to the customer,including arranging for visits when the owner is not home.Trustworthiness: Many people have legitimate concerns regarding cleaning services in their home andthe possibility of theft and breakage. These concerns have been eliminated or significantly reduced through a comprehensive screening and training process for employees. Additionally, Mother's carries insurance designed to cover any loss that the customer may attribute to the company.The performance indicators have been achieved:•A 20% increase in total sales revenue.•A gross profit margin of 20%.•Reduction of 50% in debtor days•10 new commercial customers in the first year of the business plan.•Reduction of 10% of workforce turnover based on employing two full-time permanent cleaners, as well as increasing wages to above award.