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Unformatted text preview: BUS 105: Production and Operations Management Copyright: Mohsen ElHafsi 2010 1- BUS 105 BUS 105 Production and Operations Production and Operations Management Management Process Analysis Process Analysis and Selection and Selection BUS 105: Production and Operations Management 2 Process Analysis Process: Is any part of an organization that takes inputs and transforms them into outputs. Process Analysis helps a company understand how its processes work Ensures its competitiveness A process that does not match the needs of the firm will punish the firm every minute that the firm operates BUS 105: Production and Operations Management 3 Process Flowcharting Process flowcharting is the use of a diagram to represent the major elements of a process. The basic elements can include tasks or operations, flows of materials or customers, decision points, and storage areas or queues. It is an ideal methodology by which to begin analyzing a process. BUS 105: Production and Operations Management 4 Flowchart Symbols Tasks or operations Examples: Giving an admission ticket to a customer, installing an engine in a car, etc. Decision Points Examples: How much change should be given to a customer, which wrench should be used, etc. BUS 105: Production and Operations Management 5 Flowchart Symbols Storage areas or queues Examples: Sheds, lines of people waiting for a service, etc. Flows of materials or customers Examples: Customers moving to a seat, mechanic getting a tool, etc. BUS 105: Production and Operations Management 6 Flowchart of a Student Going to School Yes No Goof off Go to school today? Walk to class Drive to school BUS 105: Production and Operations Management Copyright: Mohsen ElHafsi 2010 1- BUS 105: Production and Operations Management 7 Process Analysis Terms Cycle Time: Is the average time between completions of successive units. Utilization: Is the ratio of the time that a resource is actually activated relative to the time that it is available for use. BUS 105: Production and Operations Management 8 Types of Processes Single-stage Process Stage 1 Stage 1 Stage 2 Stage 3 Multi-stage Process BUS 105: Production and Operations Management 9 Buffering A buffer refers to a storage area between stages where the output of a stage is placed prior to being used in a downstream stage Stage 1 Stage 2 Buffer Multi-stage Process with Buffer BUS 105: Production and Operations Management 10 Blocking and Starving Blocking occurs when the activities in a stage must stop because there is no place to deposit the item just completed If there is no room for an employee to place a unit of...
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This note was uploaded on 10/16/2010 for the course BUS 105 taught by Professor Singh during the Spring '08 term at UC Riverside.
- Spring '08