bus100 midterm 1

bus100 midterm 1 - Mid-Term Exam 1 Winter 2009 Multiple...

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Mid-Term Exam 1 Winter 2009 Multiple Choice Questions . Select the best possible answer. Read all answers carefully as some answers are partially right. Each question counts for one point. 1. The five Ps in building teams according to Holpp’s book are a) Product, plan, purpose, people, place b) Pay plan, purpose, place, product, people c) Purpose, people, pay plan, power, place d) Purpose, place, power, plan, people e) None of the above. 2. The most appropriate ending for a message refusing an important request would be: a) A final reminder of the main reason for refusal. b) A sincere expression of regret. c) A reader-advantage transition. d) Specially adapted good will talk. e) An apology for any inconvenience caused. 3. Which one of these is not an advantage of an email correspondence over a letter? a) Emails help avoid telephone tags. b) Emails are more confidential than letters c) Emails are cheaper. d) Emails are faster. 4. If you are writing a claim, what is the best way to address your claim? a) Since the recipient is at fault, you need to assume that they will be unreasonable and write accordingly. b) Use indirect order. c) Be forthright, yet polite in writing your claim. d) Subordinate the facts and emphasize what you want done. e) None of the above.
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5. PLACE as used in the Holpp’s book refers to a) The fact that teams are too costly and therefore have no place in modern organizations. b) The physical place that teams meet- their location in the building c) Where teams fit in the organizational chart and could include techniques that might help create a more collaborative atmosphere in the company d)The place where the concept of teamwork originated e) None of the above 6. If you are writing a routine inquiry, you should began with a) An indirect order of asking questions b) A somewhat lengthy and convincing explanation of the questions c) An off-subject, friendly introduction. d) A buffer designed to set up the persuasive efforts. e) A direct question
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bus100 midterm 1 - Mid-Term Exam 1 Winter 2009 Multiple...

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